1. General
Junction Holidays (“we”, “us”) is a travel agency based in Siliguri, West Bengal, serving travellers since 2001. By sending an enquiry, booking request or quote request through this website, WhatsApp or email, you agree to these terms. We may update them from time to time; the terms in force on the date of your booking apply.
2. Cabs and activities
Fares shown on cards marked with a price are fixed fares for the vehicle, route and duration described. Items marked “Get a quote” are priced individually and the quote is valid for the period stated in it. Submitting a request does not confirm a booking: your booking is confirmed only after we check availability, send you a payment link or payment details, and receive your payment (see section 4).
Vehicles are offered as described, “or similar” where stated. Seating capacity and luggage space are limited; please tell us your group size and luggage when you request. Pickup points, times and routes are subject to road conditions and driver availability. Hotels and pick-up or drop addresses should be within 5 km of the city centre limits; locations beyond this range may attract extra charges.
Closed days: some sightseeing points, museums, monasteries and attractions are closed on certain weekdays, on public holidays or in particular seasons. If an activity or point is closed on a day you have selected, it can be rescheduled to another day of your trip, subject to your itinerary, availability and travel timings. We will let you know about such closures when we prepare your itinerary.
3. What fares include and exclude
Each card lists what its fare includes and, where relevant, what it does not. Unless the card or your confirmation says otherwise, fares do not include:
- meals, hotel stays, tips and personal expenses;
- entry, monument, camera and ropeway or ride tickets;
- permits and permit fees for protected or restricted areas;
- parking at tourist points and any state entry taxes not stated in the fare;
- extra distance, detours, extra days and waiting beyond the agreed time;
- night driving or early-morning charges where applicable;
- travel insurance and any applicable taxes not stated in the fare.
Any extra charge will be explained to you before it is added wherever possible.
4. Payment and confirmation
We confirm a booking in writing (WhatsApp or email) after payment is received. Please pay only through payment links or account details sent from our official WhatsApp number +91 94340 07965 or our official email addresses. We are not responsible for payments made to any other person or account.
5. Cancellation and refunds
Cancellation charges depend on how close to the travel date you cancel, the vehicle or activity booked and the policies of the suppliers involved. The charges that apply to your booking will be shared with you in writing before you pay. Refunds, where due, are made to the original mode of payment after deducting applicable charges, and may take time depending on the payment provider. No-shows and unused services are generally not refundable.
6. Travel conditions
Hill and mountain roads can be affected by weather, landslides, road works, strikes (bandhs), permit rules and traffic. We may change timings or routes for safety. Delays or changes caused by such events are outside our control, and we will work with you on practical alternatives. Drivers may decline requests that are unsafe or illegal. Guests are responsible for damage they cause to the vehicle and for carrying valid identity documents.
7. Visa services
We facilitate visa applications; we do not issue visas. The decision to grant a visa rests only with the embassy, consulate or visa authority, and we cannot guarantee approval, processing time or the number of entries or days granted. Requirements shown on this website are indicative and change often; we confirm the current requirements before you apply and the authority may ask for additional documents. You must give accurate and complete information and genuine documents. Government, embassy and visa-centre fees are set by the authority and are generally not refundable once an application is submitted; our service fee is explained to you before you proceed.
8. Your details
We use the details you share (name, mobile number, email, travel plans) to respond to your enquiry, prepare quotes, manage bookings and contact you about them. We keep a record of enquiries and bookings. We share details only with the people who need them to deliver your service, such as drivers, hotels, visa centres or payment providers, and we do not sell your details. To ask us to correct or delete your details, write to info@junctionholidays.com. We ask you not to send passports or other identity documents in open chats until our team guides you on how to share them.
9. Liability and governing law
To the extent permitted by law, our liability for any claim is limited to the amount you paid us for the service concerned. These terms are governed by Indian law and are subject to the jurisdiction of the courts at Siliguri, West Bengal.
Questions? WhatsApp +91 94340 07965 · info@junctionholidays.com · Second Floor, Smaran Towers, Burdwan Road, Siliguri-734001, W.B (India)